We are truly a ‘Front Desk’ receptionist answering your phone exactly the way you wish, screening callers, gathering information and sending that information based on your instructions. We can connect your caller with appropriate staff or deliver the messages however you specify. Let us answer your calls whenever you need us; after-hours, during meetings, lunch times, or over-flow calls. We’re your business answering service support staff so you may concentrate on business. Our staff are top-tier receptionists and will give your business that polished first impression you rely on to grow your business.

Our staff can schedule your appointments, and sync that information directly with your appointment calendar. Your appointments can be viewed from your phone or notepad so you always stay informed. We are familiar with a wide variety of appointment scheduling applications and will utilize the program you specify, or suggest one of ours. We can schedule multiple calendars for your different personnel and schedule length of appointments per your specific needs. There are no limits in our scheduling abilities.

Our staff is highly trained in handling emergency calls. We will connect your calls directly with your advocates following your protocol. We adhere to the strictest requirements in privacy training and all of our staff is HIPAA certified.

Of course we can! Whether it’s for one item, an entire catalog, or subscriptions; we handle that as well. We’ll even ask how they were referred to your business, if you’d like to gauge your advertising’s effectiveness. Our order taking services are fully web enabled – your website or our advanced software system. We are fully compliant with current credit card standards.

Montana One Call Center has been providing business answering services and urgent dispatching for medical providers since 1985. Trained in client privacy and HIPAA privacy rules, all of our staff sign and adhere to a confidentiality agreement. Additionally, our staff renews their training continually, and we maintain documentation for 5 years. We understand how critical HIPAA compliance is since we must be in compliance as well. We do not out-source any of our call handling procedures.

Let us answer for your Urgent Care hours. Many practices now keep extended hours for walk-in emergencies but may prefer not to dedicate staff to answering phone calls– that’s where we come in. We can screen calls, put thru only critical calls, and gather information that can wait till your normal business hours the following day.
Focus on patient care rather than phone calls.

On-Call Doctors are as unique as the patients they care for. Whether they wish to receive calls at home, calls on their mobile phones, or paged at the hospital – we won’t stop until we’ve reached them. The technical ability of our advanced computerized system automatically identifies which instructions to follow; whether it’s according to time of day, case type, specialty, caller location, or any other parameters you require.

At Montana One Call Center, we are always looking for ways to enhance the service we provide. Privacy in texting communications is critical not only for the healthcare industry but for any business communicating customer information. We are an authorized agent for OnPage, a revolutionary HIPAA compliant texting application for cell phones. Your messages are delivered securely to your smart phone with Delivery and Read Confirmations. There’s no more guessing and wondering whether you’ve received the message we’ve sent you. You can respond to us by secure text messaging for faster communications.