Montana One Call Center has been providing business answering services and urgent dispatching for medical providers since 1985. Trained in client privacy and HIPAA privacy rules, all of our staff sign and adhere to a confidentiality agreement. Additionally, our staff renews their training continually, and we maintain documentation for 5 years. We understand how critical HIPAA compliance is since we must be in compliance as well. We do not out-source any of our call handling procedures.
Let us answer for your Urgent Care hours. Many practices now keep extended hours for walk-in emergencies but may prefer not to dedicate staff to answering phone calls– that’s where we come in. We can screen calls, put thru only critical calls, and gather information that can wait till your normal business hours the following day.
Focus on patient care rather than phone calls.
On-Call Doctors are as unique as the patients they care for. Whether they wish to receive calls at home, calls on their mobile phones, or paged at the hospital – we won’t stop until we’ve reached them. The technical ability of our advanced computerized system automatically identifies which instructions to follow; whether it’s according to time of day, case type, specialty, caller location, or any other parameters you require.