Answering Services for Colleges and Higher Education Call Center
Higher education institutions face a wide array of unique customer service challenges from both parents and students alike. Colleges often receive a significant number of calls, and managing this influx strains even the most well-organized administrative plans. Surveys show that poor customer services contributes to as much as 24 percent of student attrition. Fortunately, One Call Plus offers a specialized education answering service that ensures uninterrupted customer service and simplifies administrative tasks for colleges and universities nationwide.
Skilled Professionals
At One Call Plus, our virtual receptionists are skilled professionals trained to support your callers based on your institution’s specific needs. By using our live call answering service for education, you ensure that every call is answered promptly by knowledgeable customer service representatives. Our team members handle inquiries with the same care and professionalism as your own staff, providing seamless communication experiences that leave your callers satisfied and allow your in-house team to focus on their core responsibilities without constant interruptions.
The team at One Call Plus functions as an extension of your administrative department, with our receptionists functioning as an integral part of your staff. In addition to answering basic questions, we assist with details about class schedules, deadlines, office hours, forms, and other essential information. By partnering with us, your employees can provide excellent in-person service while we manage the phones, ensuring smooth and efficient operations.
More Than Just Live Call Answering Service for Education
Other industries that we serve include:
- Property & Home – Commercial and residential, roofers, plumbers, cleaning, home furnishings, etc.
- Healthcare – Doctors, dentists, veterinarians, therapy, etc.
- Government – Emergency services, livestock permits, county and community health
- Professional – Lawyers, architects, accountants, financial advisors, etc.
- Automotive – Towing, repair, service and transportation