Industries

Our Clients

We answer for an extensive range of companies, including: Pest Control, HVAC, Locksmiths, Plumbing, Electrical, Property Management, Security / Alarms, Medical, Beverage Companies, Fuel Delivery, Contractors, Movers, Mechanics, Attorneys, Accountants, Financial Advisors, Funeral Homes, Hospice, Insurance Agents, Veterinarians. Whatever your business answering needs are – even if only temporary – we can help!

Health Care / Medical Accounts

Montana One Call Center has been providing answering services and urgent dispatching for medical providers since 1985. Trained in client privacy and HIPAA privacy rules, all of our staff sign and adhere to a confidentiality agreement. Additionally, our staff renews their training continually, and we maintain documentation for 5 years. We understand how critical HIPAA compliance is since we must be in compliance as well. We do not out-source any of our call handling procedures.

Let us answer during your Urgent Care hours. Many practices now keep extended hours for walk-in emergencies but may prefer not to dedicate staff to answering phone calls– that’s where we come in. We can screen calls, put thru only critical calls, and gather information that can wait for your normal business hours. Focus on patient care rather than phone calls.

On-Call Doctors are as unique as the patients they care for. Whether they wish to receive calls at home, calls on their mobile phones, or paged at the hospital – we won’t stop until we’ve reached them. The technical ability of our advanced computerized system automatically identifies which instructions to follow; whether it’s according to time of day, case type, specialty, caller location, or any other parameters you require.

Government, Municipalities & Public Agencies

We process and issue after-hours livestock permits for multiple states. We process and dispatch HIPAA compliant emergency information for Public Health Agencies. Our staff is highly trained at skilled at obtaining and processing complex information efficiently. Our sophisticated call center software can be customized to your specific needs.

We are the information processing center for U-Dig / Call Before You Dig Requests in NW Montana since 1985. Let us process your ‘Call Before You Dig’ requests, and notify your utilities. By keeping the information gathering centralized in one location, available at any hour, we excel at providing accurate, dispatch services for all locate requests. Our sophisticated mapping software allows us to dispatch and notify utilities immediately in the event of an emergency. All U-Dig calls are recorded and stored to provide the necessary audit trail.